Patient Care Coordinator

At Carolina Functional Neurology Center, our passion is helping people achieve optimal neurological health through compassionate, caring, patient-centered treatments. With specialties in Functional Neurology, Functional Medicine and Chiropractic. We take a holistic approach to healing by looking at patients as a whole, finding the root cause of their symptoms, and treating them without drugs or surgery.

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We are in search of a candidate to join our highly talented team, who will help us deliver outstanding care to our patients through excellent administrative support and customer service. ONLY SERIOUS APPLICANTS NEED APPLY

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Our ideal candidate:

• Has experience providing administrative support and customer service in a medical office or health clinic setting.

• Is an excellent communicator; with strong attention to detail, organizational skills and time management discipline.

• Is collaborative and proactively engages with patients and physician staff; takes direction and uses good judgment while acting independently.

• Has strong critical thinking skills; is flexible and able to smoothly transition tasks throughout the day in our busy environment.

• Can show steady work experience via their resume (no job hoppers).

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Responsibilities in this role include:

• Answering phones, greeting all patients and providing guidance about office protocols.

• Prospective patient in-take and follow-up discussions to inform them of the type of care we offer. Communicating applicable financial information and clinic policies.

• Scheduling and coordinating patient consults and appointments using EHR software.

• Medical records set-up and managing patient accounts using EHR; obtaining patient information, medical authorizations, transfers and receipt of records.

• Administrative support for business aspects of the practice: processing payments for services; invoicing; inventory and supplies.

• Assisting physician team as needed and keeping an active pulse on the patient experience. Identifying potential barriers to high-quality health care in a timely manner, and coordinating with clinic staff to resolve any issues that arise.

• Demonstrating a friendly, compassionate, and professional attitude at all times and handling all patient questions and information with courtesy and discretion, in-person, via email and phone.

• Maintaining a clean work environment.

• Adhering to the Health Insurance Portability and Accountability Act (HIPPA) regarding patient confidentiality and privacy.

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Qualifications:

• Associate's degree required

• Experience in a healthcare setting and/or medical office is required

• Proficiency with Google Suite

• Experience with EHR software required

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Job Type:

• Full-time

• 36 hours per week

 

• Monday to Friday

• In-person - Huntersville, NC 28078

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Apply:

Please email your resume to ashley@carolinafnc.com